mv77 Privacy Policy

Introduction and Scope

mv77 is an online entertainment platform offering casino gaming and sports betting services to Bangladeshi users. This Privacy Policy ("Policy") applies to the mv77com.cam website and its associated mobile applications.

The purpose of this Policy is to clearly inform you how your personal information is collected, processed, stored, and protected when you use our platform. By starting to use mv77's services, you are considered to have agreed to the terms of this Policy.

This Policy is an integral part of our Terms and Conditions and both documents should be read together. If you have any doubts on any matter, please contact our support team.

This Policy applies only to mv77's own platform. We are not responsible for the privacy practices of third-party websites or services. External sites linked to our service have their own privacy policies.

Data Collection

mv77 collects certain types of information to operate its services smoothly and to ensure a safe experience for users. The types of information collected are described in detail below.

2.1 Information You Provide Directly

Information you voluntarily provide during registration, login, or use of the service:

• Full name and date of birth
• Email address and mobile number
• Bangladeshi National ID (NID) or passport details (for identity verification)
• Financial transaction details: bKash, Nagad, Rocket numbers or bank account details
• User preferences and profile settings

2.2 Automatically Collected Information

When you use mv77, certain information is collected automatically:

• IP address and device identification information
• Browser type, version and language settings
• Operating system and device model
• Your activity on the platform: which pages you visited, how long you stayed
• Login times, game history and transaction logs
• Referral source or which link you used to access the site

2.3 Information Received from Third Parties

In some cases we receive information from third-party identity verification agencies, payment processors, and fraud prevention service providers. This information is always collected on a legal basis and in compliance with applicable privacy regulations.

Use of Data

mv77 uses collected information only for the purposes described below. Information is not used for any unrelated or unauthorised purpose.

1. Account Management and Identity Verification: Your information is used to complete the registration process, ensure account security, and prevent multiple accounts or fraud.
2. Processing Financial Transactions: To process deposit and withdrawal requests and to maintain a transaction history.
3. Providing Customer Support: To resolve your issues via live chat or email and to handle account-related requests.
4. Responsible Gaming Programme: To monitor your gaming behaviour, identify unusual or risky patterns, and take precautionary measures where necessary. Following the Responsible Gaming Guidelines, we always prioritise user protection.
5. Technical Improvement: To analyse platform performance, improve service quality, and develop new features.
6. Communication and Notifications: To send important account updates, security alerts, and service-related information.
7. Compliance with Legal Obligations: To comply with applicable laws and regulations and to respond to lawful requests from authorities.

Sharing Data with Third Parties

mv77 never sells your personal information to third parties for commercial purposes. However, limited sharing may occur in the following circumstances:

4.1 Service Partners

We work with trusted third parties for payment processing (bKash, Nagad, Rocket, bank transfers), identity verification, cybersecurity, and technical support. These partners are given access only to the information needed to perform their specific functions and are bound by strict confidentiality agreements.

4.2 Game Providers

Game studios including Evolution, Pragmatic Play, PG Soft, JILI, and Spribe may process limited information for the technical operation of their games. Each studio operates under its own privacy policy.

4.3 Disclosure for Legal Reasons

Under court orders, lawful requests from law enforcement agencies, or circumstances required by applicable law, mv77 may disclose relevant information to the relevant authorities.

4.4 Business Restructuring

In the event of a business merger, acquisition, or asset transfer, user data may be transferred to the new entity. We will notify users in a timely manner before any such change.

Cookies and Tracking Technologies

The mv77 platform uses cookies and similar tracking technologies. These are stored as small data files in your browser and help remember your identity and preferences on subsequent visits.

5.1 Types of Cookies

• Essential Cookies: These are necessary for maintaining login sessions and operating security features. Disabling these cookies will disrupt the core functionality of the platform.
• Functional Cookies: Store your language preferences, game settings, and personalised experience.
• Analytics Cookies: Collect anonymous statistics to understand site traffic patterns and user behaviour.
• Security Cookies: Used to detect fraudulent activity and unauthorised access.

5.2 Cookie Controls

You can disable or delete cookies from your browser settings. However, please note that disabling essential cookies will prevent you from using all features of the site. You may optionally reject analytics and advertising cookies.

Data Protection and Security

mv77 applies industry-standard technical and administrative measures to ensure the security of your information.

6.1 Technical Security Measures

• All data exchanged between your browser and our servers is secured via SSL/TLS encryption
• Sensitive data (passwords, payment information) is encrypted before storage
• Regular security audits and vulnerability assessments are conducted
• Suspicious logins are detected and security alerts are sent to protect accounts
• Two-factor verification (OTP) is active where applicable

6.2 Administrative Security

Only authorised staff access user data on a need-to-know basis. All staff receive regular training on privacy and data protection. A dedicated protocol exists to respond quickly in the event of a data breach.

6.3 Steps in the Event of a Data Breach

If a data breach occurs, we will notify affected users as quickly as possible by email or mobile message and will take immediate steps to minimise damage.

Data Retention Period

mv77 does not retain user data longer than necessary. Retention periods are determined on the basis of the following principles:

• Active Accounts: All data is retained for as long as the account remains active.
• Closed or Inactive Accounts: Certain data may be retained for a defined period after account closure due to legal obligations and dispute resolution requirements.
• Financial Transaction Records: Long-term retention applies for audit and legal purposes.
• Security Logs: Retained for a defined period for fraud detection and prevention.

Once the retention period ends, data is securely deleted or anonymised so that no individual can be identified from that data afterwards.

User Rights

As a user of the mv77 platform, you have the following rights over your own data. To exercise these rights, please contact our support team.

1. Right of Access: The right to know what personal data is stored in your account.
2. Right to Rectification: The right to request correction of inaccurate or incomplete information.
3. Right to Erasure: The right to request deletion of your personal data in certain circumstances. However, some data may not be deletable due to legal obligations.
4. Right to Restrict Processing: The right to request that the scope of use of your data be limited in certain circumstances.
5. Right to Data Portability: The right to receive your data in a machine-readable format where applicable.
6. Right to Object: The right to object to the processing of your data on specific grounds.
7. Right to Withdraw Consent: The right to withdraw consent at any time from data processing that is based on consent.

To exercise any of the above rights, you may contact our support team via live chat or email. After verifying your identity, we will respond to your request within a reasonable time. If you would like to know more about any matter, detailed information is available in our FAQ section.

Protection of Minors

All mv77 services are exclusively for adults aged 21 or over. The platform does not intentionally collect any information from minors or provide services to them.

Age verification is in place during the registration process. If we become aware that a minor has opened an account, that account will be closed immediately and the collected data will be deleted.

If a parent or guardian believes their child is using the platform or has provided information, please contact us immediately. We will take the necessary steps as quickly as possible.

Policy Changes

mv77 reserves the right to update this Privacy Policy as needed. If significant changes are made to the Policy, users will be notified in the following ways:

• A clear notice published on the main page of the website
• An update message sent to the registered email address
• The "Last Updated" date at the beginning of the Policy will be changed

Continued use of mv77 after updated policies are published will be taken as your agreement to the new terms. If you do not agree with the updated policy, please contact us to close your account.

To learn general information about mv77 and the company's background, read our About Us page, where the platform's services and values are discussed in detail.

Contact & Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact us. mv77 takes all privacy-related requests seriously.

We generally respond to all requests within working hours. Privacy-related complaints are processed with priority.